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What is Tele-Interviewing?

We have selected a provider who we think will be a good fit for your insurance needs and have booked you in for a Tele-interview. This phone conversation is a convenient way to complete the medical and financial questions required for your life insurance application over the phone with a specially trained health consultant. You can choose the time and place most convenient for you — in the comfort of your own home, at your workplace, or wherever you have your phone.

The Process

  1. Arranging the Interview: We will submit your application to the chosen provider, and a trained Consultant will contact you by phone to arrange an appointment time. Interview appointments are usually available from 9am to 6pm Monday to Friday.
  2. Tele-Interview: At the agreed-upon time, the Health Connect Consultant will call you to conduct the Tele-interview. Interviews take, on average, 30 minutes, but the duration may vary depending on individual circumstances.
  3. Checklist: We’ve included a checklist below to help you prepare for your Tele-interview. Having this information ready will assist in completing the process efficiently.
  4. Post Interview: All the information collected during the interview will be sent back to you as a completed ‘Life Insured’s Statement’ for you to check and confirm. If any details are incorrect, incomplete, or omitted, please make the relevant amendments and return to the provider’s email.

Tele-Interview Checklist

To ensure a smooth Tele-interview process, please have the following information ready:

1. Personal Details

2. Medical History

3. Lifestyle Information

4. Financial Information

5. Identification

Having this information readily available will help the Tele-interview process go smoothly and efficiently.

Your Duty of Disclosure

When applying for insurance, you have a legal duty to take reasonable care not to make a misrepresentation to the insurer. This means providing truthful, accurate, and complete answers to the questions asked. Failing to meet this duty can have serious consequences, such as your cover being avoided or a claim being declined.


Wealthlab and your insurance provider is bound by the Privacy Act 1988 (Cth). For a more detailed explanation of their privacy policy, it will be emailed to you prior to your call. You can also contact us at hello@wealthlab.com.au if you have any further questions.

For more information, please refer to the Wealthlab FSG or the Protection Product Disclosure Statement (PDS) sent to you by the relevant insurance provider.