Legal Documentation
Privacy Policy
Last Updated: 29 October 2026
Version: 29.10.2026
- Entity Information
Wealthlabplus Pty Ltd
ASIC Number: 001311287
Authorised Representative of MiPlan Advisory Pty Ltd
MiPlan Advisory Pty Ltd
ABN: 70 600 370 438
AFSL No: 485478
- About this Policy
The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of Wealthlabplus Pty Ltd (Wealthlabplus). This policy is written in simple language. The specific legal obligations of Wealthlabplus when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act. We will update this privacy policy when our information handling practices change. Updates will be publicised on our website and through our email lists.
- Overview
- You seek personal advice from us with regard to your financial planning needs
- You enquire about or seek a quotation for a product or service offered by our referral partners
- You apply for or purchase a product offered by a Wealthlabplus business and/or our participating providers
- You contact us by telephone, via mail, email or online
- You visit our website (including when you request a quote)
- We supply any other products or services to you
- You enter into any trade promotions, competitions, specials or other offers with Wealthlabplus or its direct partners
- Collection of Your Personal Information
- Name
- Address
- Date of birth
- Gender
- Marital status
- Occupation
- Contact details (including telephone, facsimile and email)
- Financial information
- The length of time at your current address
- Your employer's name and contact details
- The length of your employment
- Proof of earnings
- If you have changed employer in the last few years, details of your previous employment
- Collection from a Third Party
We sometimes collect personal information from a third party or from a publicly available source, but only if the individual has consented to such collection or it is necessary for a specific purpose that is authorised under law.
These third parties may include:
- A financial planner or adviser
- A doctor, health professional
- Trustees
- Company directors and officers
- Person's dealing with us on a one off basis
- Any other party with which we have an arrangement for the promotion and sale of products offered or distributed by us
- An employer or employer's adviser for corporate members
- An accountant
- Partners
- Customer's agents
- Officers of cooperatives and associations
- Collecting Sensitive Information
Sometimes we may need to collect sensitive information about you, for example, if you are applying for, or have, a life insurance policy where we may need to underwrite an application and/or assess a claim.
This might include:
- Health and medical information (for example, medical checks or consultation reports)
- Lifestyle and pastime information
- Information regarding your physical attributes, capacity and activity
- Information that is publicly available on your social media accounts
Important: Sensitive information will be used and disclosed only for the purpose for which it was provided (or a directly related secondary purpose), unless you agree otherwise or an exemption in the Privacy Act applies.
Website & Digital Privacy
Analytics & Cookies
We use tools provided by Google, Bing and our web hosting company to collect website traffic information. We also use cookies and session tools to improve your experience. You can opt out of Google Analytics collection using the Google Analytics Optout Browser Addon.
Social Networking
We use social networking services such as X, Facebook, LinkedIn and YouTube to communicate with the public. When you communicate with us using these services, we may collect your personal information to help us communicate with you and the public.
Marketing Opt Out
If you do not want to receive ongoing information from us, speak with your Wealthlabplus adviser and request to be removed from our marketing program.
Disclosure of Personal Information Overseas
Generally when carrying out our core business activities in providing our products and services, we do not disclose customer information to overseas countries and when we do so we take reasonable steps to ensure that the overseas entity protects that information against unauthorised access or loss, such as entering into a contract with the organisation providing that service. The types of organisations to whom we may need to disclose customer information, include, but are not limited to, those providing quality assurance and reinsurance services.
Currently Wealthlabplus is likely to disclose customer information to the following countries:
Philippines, United States of America
Disclosure to the United States occurs because some of our approved AI tools and cloud-based service providers process data on servers located in the United States. We use paid business or enterprise accounts with contractual terms that restrict how our data is used, including terms that prohibit the use of our data to train AI models.
Protection Measures:
We will not send personal information to recipients outside of Australia unless:
- we have taken reasonable steps to ensure that the recipient does not breach the Act or the APPs;
- the recipient is subject to an information privacy scheme similar to the Privacy Act; or
- the individual has consented to the disclosure
If you consent to your personal information being disclosed to an overseas recipient, and the recipient breaches the APPs, we will not be accountable for that breach under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
An updated list of the countries to which Wealthlabplus discloses customer information is available on our website or free of charge on request. Web traffic information is disclosed to Google Analytics when you visit our websites. Google stores information across multiple countries. For further information see Google Data Centres and Google Locations. When you communicate with us through a social network service such as Facebook or Twitter, the social network provider and its partners may collect and hold your personal information overseas.
Use of Artificial Intelligence
Purpose and oversight
We use AI and machine-learning tools to assist with research, drafting and data analysis. These tools are supervised by our professionals to mitigate the risk of errors, as AI outputs may be incomplete or inaccurate.
All AI tools used by Wealthlabplus are accessed through paid business or enterprise accounts. These accounts operate under stricter privacy and data handling terms than free or consumer versions, including contractual restrictions on how our data is used. We do not use free or public AI tools for any work involving client information.
Protecting personal information
Any personal data processed through AI is handled in line with the Privacy Act 1988 (Cth) and used only for purposes that align with what was originally collected, unless we have consent or another lawful basis.
When AI supports decision-making, there is always human oversight. Where laws grant you the right to opt out of automated processing, we will facilitate that.
Some of our approved AI tools process data on servers located in the United States. We use paid business or enterprise accounts for these tools, which include contractual terms that prohibit the use of our data to train their AI models. This overseas disclosure is reflected in the Disclosure of personal information overseas section of this policy.
AI notetakers and transcribers
We use AI-based Microsoft transcription services to record and summarise meetings. We obtain consent before recording, comply with applicable recording laws and ensure that recordings and transcripts are stored securely on our systems or within contracted provider environments. We do not allow providers to use our recordings to train their models, and we treat the resulting notes as part of our confidential client file.
Transparency and updates
We will identify any public-facing AI tools (such as chatbots) and explain how we use AI in this policy or other notices. We periodically review our practices in light of evolving legal and technological standards and will update this section if our use of AI changes.
Use of Third-Party Service Providers
Third-party services
We work with external service providers (e.g., paraplanning, IT support, marketing) to help deliver our services. We share only the personal information necessary for these tasks and require providers to use it solely for the agreed purpose.
Safeguards
We take reasonable steps to ensure providers protect personal information from misuse, loss or unauthorised access, as required by the Australian Privacy Principles (APP 11). This includes contractual obligations for confidentiality and security, and ongoing oversight of vendor practices.
Consent and transparency
Our privacy notices explain that we may disclose personal information to third parties. We obtain consent when needed and advise you of any effects on our services if you decline.
Record retention
Records generated by our providers (such as paraplanning reports) are treated as part of your file and retained securely.