Your feedback matters to us
We’re committed to getting things right for every client. If something hasn’t met your expectations, we want to know so we can make it right.
Reach out to us directly
The quickest way to resolve any concern is to speak with your adviser or contact our team directly. We aim to acknowledge your concern promptly and work with you toward a fair outcome.
(03) 4323 2304
3/162 Collins Street, Melbourne VIC 3000
Mon–Fri, 9AM–5PM AEST
How we handle your concern
We’ll confirm receipt within 24 hours and let you know who is looking after it.
We’ll review what happened, keep you informed along the way, and aim to resolve your concern within 30 days.
You’ll receive a written outcome explaining our findings and any steps we’re taking.
Not satisfied with our response?
If you feel we haven’t resolved your concern to your satisfaction, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), a free, independent external dispute resolution service.
Website: afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
AFCA is available to retail clients. Time limits apply, visit afca.org.au for details. You may also contact ASIC on 1300 300 630 or at asic.gov.au for financial services information and guidance.
Wealthlabplus Pty Ltd (ABN 29 678 976 424) is a Corporate Authorised Representative (No. 001318464) of MiPlan Advisory Pty Ltd (ABN 70 600 370 438, AFSL 485478). MiPlan Advisory Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA), Membership No. 37674.